Hassle-Free Returns & Easy Exchanges

If your ALPHX order isn’t exactly what you hoped for, we’ll make it right. Just fill out the quick form below to start your return or exchange. Our Be Assured Guarantee means you can shop confidently—because comfort should never come with compromise.

Returns Summary

  • Unworn, unwashed, within 30 days
  • ALPHX covers return shipping on domestic orders.

Exchange Summary

  • Replacements ship immediately
  • Price Protection
  • We cover both ways on domestic shipments.

Guarantee Summary

  • Applies to first pair only
  • Lowest-priced item in multi-pair orders
  • Refund on product only


Link to Full Policy

Please complete the attached Return/Exchange Request Form in full to avoid delays in processing. Be sure to include your order number (PO#) and email address, so we can contact you if any clarification is needed.

Your privacy choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

FAQs

How long does it take to process a return or exchange?

Most are processed within 5–7 business days of receiving your return. Exchanges are processed immediately upon receiving request.
Will I be charged for shipping?

For domestic orders, return shipping is free. For international orders, customers are responsible for shipping costs.
What if my item is damaged or incorrect?

We’ll make it right immediately. Just note it in your request and we’ll prioritize your case.