Frequently Asked Questions
Get answers to the most common questions about ALPHX underwear, shipping, returns, sizing, and sustainability. Don’t see your question? Contact us here.
Returns & Exchanges
How long will it take to receive my order?
Orders typically ship within 1–2 business days. Delivery times vary by location but average 3–5 business days in the U.S. Read our full policy here.
Do you offer international shipping?
Yes, we ship worldwide. Free or discounted shipping applies based on order value. Customs/taxes may apply.
How can I track my order?
You’ll receive a tracking link by email when your order ships. You can also log into your ALPHX account.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items. Read our full policy here.
Do you offer free exchanges?
Yes. We offer free exchanges within the U.S. If you're exchanging an item purchased during a promotion or with a discount code, don't worry — we'll honor the price you originally paid, even if the offer has ended. Read our full return and exchange policy here.
What is the Be Assured Fit Guarantee?
If your first pair doesn’t fit — or you’re not satisfied — we’ll make it right.
We’ll send you a better size or refund your purchase. Your comfort is our priority. Learn more here.
Fit & Sizing
How do I find my size?
Take our Fit Quiz for personalized sizing based on waist, leg, and preference.
What’s the difference between Modern Fit and Athletic Fit?
Modern = tailored for average body types. Athletic = more room in thighs/glutes with same waist fit. Find out more here.
Do you offer extended sizes?
Yes — we carry sizes from XS (25") up to 2XL (42").
Product Details
What fabric do you use?
Our Everyday Collection is crafted from a blend of all-natural cotton, ultra-soft antimicrobial modal, and elastane for comfortable stretch and lasting shape.
Where are your products made?
n WRAP-certified factories ensuring fair labor and safe conditions.
Are your designs tagless?
Our products are made with tear-away labels for tag-free comfort. Learn about all of the ALPHX product details here.
Sustainability & Ethics
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Ethically Made in WRAP-Certified Facilities
We proudly partner with WRAP-certified factories committed to safe, lawful, humane, and ethical manufacturing. This global standard ensures that every ALPHX product is produced responsibly—from fair labor practices to worker well-being.
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Plastic-Free, Biodegradable Packaging
Our shipping envelopes and garment bags are 100% biodegradable and made from plant-based materials. Designed to break down naturally, our packaging is kind to the earth and your conscience.
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We Offset Carbon with Every Order
Through our partnership with EcoCart, we automatically offset the carbon footprint of your shipment at no extra cost to you. It’s one small way we’re making a big impact—protecting the planet with every purchase.
Gifting Made Easy
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The Gift of Choice
Send a Gift CardNot sure about size or style? Give them the freedom to choose with an ALPHX digital gift card.
Available in $25, $50, and $100 denominations — delivered instantly via email. -
Comfort That Saves – Modern Fit
Shop Modern Fit BundlesTailored for average proportions, our Modern Fit Bundles deliver everyday comfort with smart savings.
Mix and match styles, sizes, and colors:
Save 20% on 3 or 25% on 5. -
Built for You – Athletic Fit Bundles
Shop Athletic Fit BundlesDesigned for broader builds, our Athletic Fit Bundles offer more room in the thighs and glutes without compromising fit.
Mix and match your favorites and save 20% on 3 or 25% on 5.
