Hassle-Free Returns & Easy Exchanges
If your ALPHX order isn’t exactly what you hoped for, we’ll make it right. Just fill out the quick form below to start your return or exchange. Our Be Assured Guarantee means you can shop confidently—because comfort should never come with compromise.
Returns Summary
- Unworn, unwashed, within 30 days
- ALPHX covers return shipping on domestic orders.
Exchange Summary
- Replacements ship immediately
- Price Protection
- We cover both ways on domestic shipments.
Guarantee Summary
- Applies to first pair only
- Lowest-priced item in multi-pair orders
- Refund on product only
Returns & Exchanges – ALPHX Be Assured Guarantee
FAQs
How long does it take to process a return or exchange?
Most are processed within 5–7 business days of receiving your return. Exchanges are processed immediately upon receiving request.
Will I be charged for shipping?
For domestic orders, return shipping is free. For international orders, customers are responsible for shipping costs.
What if my item is damaged or incorrect?
We’ll make it right immediately. Just note it in your request and we’ll prioritize your case.